Q: How do I apply for a return?
A: Reach out to our customer service team with your order number and reason for the return. We’ll process your request within 48 hours.
Q: How long do I have to return a product?
A: You have 30 days from the date you receive your order to initiate a return.
Q: Who covers the return shipping cost?
A: The purchaser is responsible for the return shipping fees.
Q: Do you have a warehouse in the US?
A: Yes, we have a warehouse located in Los Angeles.
Q: Can I return my order to the US warehouse?
A: No, please contact us for return instructions.
Q: Can I get a refund if the product is damaged during use?
A: If the damage is due to a product quality issue, you are eligible for a full refund. Otherwise, refunds are not available.
Q: Do I need to return the product to get a refund?
A: Yes, please ship the product(s) back to our provided address.
Q: Can I get a full refund?
A: Yes, we offer a 30-day full refund guarantee.
Q: Can I get a refund due to color differences?
A: Yes, please return the product(s) to our address for a refund.
Q: Can I get a refund if I’m not satisfied with the product or service?
A: Yes, our 30-day full refund guarantee applies. Please return the unused product(s) to our address.
Q: How long does it take to process my refund?
A: We will process your refund within 48 hours of receiving the returned item(s).
Q: When will I receive my refund?
A: Refunds typically take 1-30 days to reflect in your account, depending on your bank or payment provider’s processing time.
Q: Where will my refund be returned?
A: Your refund will be issued to the original payment method used (e.g., PayPal or credit card).
Q: What if I have more questions about my return or refund?
A: Email our customer service team, and we’ll assist you within 48 hours.
We’re here to make your experience as smooth as possible!
